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Oversea Customer Support Engineer (Beijing)

Job Description

E-COM is looking for a Technical Support Engineer to join our Support team in Beijing, China. The Technical Support Engineer will work on a team that handles the areas of the application dealing directly with email，phone call, on-site support. We need someone that brings a broad range of technical and user support skills to the organization. If you are interested in joining a growing, fast-paced, dynamic and successful tech company where your work makes a significant impact on the entire organization, then we want to talk to you!

Responsibilities

-Provide technical support to customers
-Formulate alternative or unique solutions to help customers achieve their goals
-Answer phone calls to provide live support for customers
-Identify and report bugs to senior support staff
-Work with internal teams to identify gaps and grow our knowledge base
-Updating self-help documents so customers/employees can try to fix problems themselves

Minimum Qualifications

-Minimum 1-2 years experience supporting users in a business environment
-Excellent verbal and written communication skills
-Highly analytical mindset
-Logical thinker
-Ability to manage workload based on changing priorities
-Strong analysis design, documentation, problem solving, and organizational skills

Preferred Qualifications

-College degree or courses related to technology or computer systems
-Healthcare working experience
-Public speaking and/or training experience

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